Higher Education

Higher education conflict management is one area of focus for the CNCR, supporting research, training and mediation for the University System of Georgia and other organizations worldwide.

Conflict Management in the University System of Georgia

Consistent with the mission of CNCR is studying institutionalization of conflict management in the University System of Georgia. The Board of Regents’ Initiative and Policy Direction on Conflict Resolution, enacted in 1995, required each of the then 34 institutions within the University System of Georgia to design and implement a conflict management program to meet their individual needs.

In collaboration with the chancellor’s office, CNCR

  • provided technical expertise and training support for the initiative
  • administered the System-Wide Mediation Program; and
  • conducted periodic evaluation on the development and implementation of conflict management.

CNCR has published two resource manuals to guide USG institutions in designing and implementing conflict management systems – A Guidebook for Implementing the Initiative and Policy Direction on Conflict Resolution guidebook-on-the-initiative and Manual 2.0 – A Guidebook for the Board of Regents’ Initiative and Policy Direction on Conflict Resolution manual-2-0-final.  For more information on either of these resources, please contact Carolyn Lambert (clambert@gsu.edu) or Diadra Dorsey (ddorsey4@gsu.edu).

Using the knowledge and experience gained from this program, CNCR advises on the development of conflict management in higher education institutions across the U.S. and worldwide.


Working relationships are productive when differences are acknowledged and problems resolved efficiently through non-coercive means.  Shared goals are crucial in today’s changing social, political and economic environment.

CNCR helps institutions and organizations create constructive solutions and consensus on shared goals through referrals to learning opportunities and consultancy that are available to the public and private sector. For more information, contact Carolyn Lambert.

  • Our Faculty

Our faculty are experienced consultants, mediators, facilitators and organization specialists who have worked extensively with private and public organizations. They conduct interactive learning sessions that provide hands-on, practical tools and techniques for conflict management and dispute resolution.

  • Core Offerings

CNCR’s Summer Institute on Conflict Management in Higher Education has been our flagship training offering. The institute includes a 30-hour mediation training course, as well as various one- and two-day specialized and advanced training sessions in the context of a university setting. Faculty apply their extensive knowledge and their own experience as administrators and faculty to the interactive, participatory workshops.  Beginning in 2015, the CNCR transitioned the Summer Institute to the Center for Conflict Management at Kennesaw State University.

Summer Institute 2017 – Here’s some exciting news for you. Save the date!

Summer Institute 2017 will take place June 11-15, 2017 at the Jekyll Island Club Hotel, Jekyll Island, Georgia.

For additional details, please contact Ms. Ellen Lahtinen, at the Center for Conflict Management at Kennesaw State University, 470-578-6115, or email elahtine@kennesaw.edu .  

Also, please take a look at other training classes offered by Kennesaw State on the following dates:  December 5, 2016 and January 25-28, 2017.

Basic Mediation Training is a 30-hour training that focuses on resolving conflict in higher education. Participants learn a five stage problem solving model of mediation. Analytical and communication skills necessary to facilitate a mediation process are practiced. Role playing is an integral part of the training and is coached by experienced mediators from the University System of Georgia. (This workshop is offered at the Summer Institute on Conflict Management in Higher Education.)


  • The World Health Organization, Geneva
  • The Carter Center
  • Rollins School of Public Health, Emory University
  • The Centers for Disease Control and Prevention
  • Scottish Rite Hospital
  • Lanier Hospital Employee Assistance Program
  • Scientific Atlanta
  • Arthritis Foundation
  • United Way
  • Veterans Administration Hospital
  • Emory Healthcare
  • Georgia Supreme Court Office of Dispute Resolution
  • Federal Reserve Bank
  • Navy League of the United States
  • Home Depot
  • Georgia State Bar
  • Allstate Insurance