Core Offerings
Basic Mediation Training is a 30 hour training that focuses on resolving conflict in higher education. Participants learn a five stage problem solving model of mediation. Analytical and communication skills necessary to facilitate a mediation process are practiced. Role plays are an integral part of the training and are coached by experienced mediators from the community. (This workshop is offered annually at CNCR Summer Institute on Conflict Management in Higher Education.)
Resolving Conflict Across Culture is an Advanced Training for Third Party Intervenors. (Basic Mediation Training is a prerequisite.) This two day workshop is designed to provide the participant with the knowledge and skills to design a third party intervention for an intercultural conflict. Concepts of culture, conflict, values and cultural programming along with the cultural underpinnings of the classic mediation model are reviewed. Simulations enable participants to practice multicultural problem solving and to explore the influence of power in negotiation. Participants are assigned to a dispute systems design team and work through a case study by first interviewing Internationals from the metropolitan community who are assigned the role of a disputant.
Co-mediation is an Advanced Mediation Training. (Basic Mediation Training is a prerequisite).
Approaches and advantages to co-mediation are presented. Participants learn how to prepare for a co-mediated session and how to provide feedback to their co-mediator in a debriefing. Learning how to create opportunities and deal with special issues unique to co-mediation are emphasized. Role plays are a major focus of the workshop. Each participant co-mediates several times and receives feedback from coaches who are experienced with co-mediation.
Effective Communication for Resolving Conflict focuses on a four step model of effective listening. After a review of each step, participants practice the necessary skills. Role plays and interactive exercises involving a conflict context are used to enhance skill development. Reframing is introduced and practiced. This workshop is presented in a three hour or six hour format.
Negotiation presents concepts from Getting to Yes (Fisher, Ury and Patton). Participants learn to distinguish interests from positions. Elements of mutual gains negotiation such as preparing for a negotiation, creating value, distributing value and following through are covered. Interactive exercises, role plays and simulations are used to increase the learner’s understanding. This workshop is presented in a three hour or six hour format.
Introduction to Conflict Resolution is a three hour workshop covering the nature of conflict, dynamics and sources of conflict. An overview of strategies for resolving conflict is presented with emphasis given to negotiation, mediation and arbitration.
Dealing with Difficult People is a three hour workshop that provide strategies for dealing with others in the workplace that are perceived as difficult. Participants privately examine their personal network of “difficult people”, determine ways to prevent difficulties; and, review guidelines for dealing with difficult behavior. This workshop is interactive and experiential giving the participant an opportunity to practice some of the skills presented. This workshop is presented in a 1.5 hour or 2 hour format.
|