Consortium on Negotiation and Conflict Resolution
6 Steps for Implementation
1. Form a Campus Conflict Resolution Committee
The ADR Liaison’s initial task is to form a Campus Conflict Resolution Committee representative of the full range of stakeholders on campus. The committee’s task is to help identify current conflicts, anticipate future conflicts, analyze current conflict handling procedures, and design an improved conflict management system if necessary.
2. Education and Training
It is necessary for Liaisons, Committee members, other stakeholders, and key decision-makers to learn about conflict management theory and design as quickly as possible. The intent of this education and training phase is to help each campus develop the internal capacity to provide the ongoing education and training required.
3. Conflict Management Systems Assessment
Each institution is directed to take an honest, in-depth assessment of its conflict environment including the types of disputes present, dispute handling mechanisms in place, and the effectiveness of those mechanisms.
4. Systems Design Recommendation
After conducting the assessment, the Committee will determine what conflict management system improvements, if any, to recommend.
5. Implementation of Recommendation
The Committee is charged with formulating and carrying out a detailed plan for implementing its system design recommendations.
6. Evaluation and Improvement
Every good conflict management system contains a feedback mechanism that alerts designers to emerging needs for modification and hot spots for conflict and disputing. Recognizing this, the Initiative directs Committees to engage in ongoing or periodic assessment and evaluation of their conflict management system.