Working relationships are productive when differences are acknowledged and problems resolved efficiently through non-coercive means. Shared goals are crucial in today’s changing social, political, and economic environment. CNCR creates constructive solutions and consensus on shared goals.
CNCR's training program for bridging theory and practice in conflict resolution uses proven innovations of respected theorists and the invaluable experience of practitioners as keystones to program design. Faculty conduct interactive learning experiences that provide hands-on, practical tools and techniques for conflict management and dispute resolution. Faculty are selected based upon their extensive consulting experience with private and public organizations in such areas as conflict management, strategic planning, organizational development, and collaborative problem-solving. Faculty include experienced mediators, facilitators, and organizational specialists representing a wide range of disciplines.
Basic Mediation Training is a 30 hour training that focuses on resolving conflict in higher education. Participants learn a five stage problem solving model of mediation. Analytical and communication skills necessary to facilitate a mediation process are practiced. Role plays are an integral part of the training and are coached by experienced mediators from the University System of Georgia. (This workshop is offered annually at CNCR Summer Institute on Conflict Management in Higher Education.)
Resolving Conflict Across Culture is a two day workshop is designed to provide the participant with the knowledge and skills to design a third party intervention for an intercultural conflict. Concepts of culture, conflict, values and cultural programming along with the cultural underpinnings of the classic mediation model are reviewed. Simulations enable participants to practice multicultural problem solving and to explore the influence of power in negotiation. (Basic Mediation Training is a prerequisite.)
Co-mediation covers the approaches and advantages to co-mediation. Participants learn how to prepare for a co-mediated session and how to provide feedback to their co-mediator in a debriefing. Learning how to create opportunities and deal with special issues unique to co-mediation is emphasized. Role plays are a major focus of the workshop. Each participant co-mediates several times and receives feedback from coaches who are experienced with co-mediation. (Basic Mediation Training is a prerequisite).
Effective Communication for Resolving Conflict focuses on a four step model of effective listening. After a review of each step, participants practice the necessary skills. Role plays and interactive exercises involving a conflict context are used to enhance skill development. Reframing is introduced and practiced. This workshop is presented in a three hour or six hour format.
Negotiation is presented in a three hour or six hour format. Participants learn to distinguish interests from positions. Elements of mutual gains negotiation such as preparing for a negotiation, creating value, distributing value and following through are covered. Interactive exercises, role plays and simulations are used to increase the learner’s understanding.
Introduction to Conflict Resolution is a three hour workshop covering the nature of conflict, dynamics and sources of conflict. An overview of strategies for resolving conflict is presented with emphasis given to negotiation, mediation and arbitration.
Customized Workshops are available and have included topics such as:
