Higher Education

Higher education conflict management is one area of focus for the CNCR, providing research, training and mediation for the University System of Georgia and other organizations worldwide.

Conflict Management in the University System of Georgia

Consistent with the mission of CNCR is studying institutionalization of conflict management in the University System of Georgia. The Board of Regents’ Initiative and Policy Direction on Conflict Resolution, enacted in 1995, required each of the then 34 institutions within the University System of Georgia to design and implement a conflict management program to meet their individual needs.

In collaboration with the chancellor’s office, CNCR

  • provides technical expertise and training support for the initiative
  • administers the System-Wide Mediation Program; and
  • conducts periodic evaluation on the development and implementation of conflict management.

Using the knowledge and experience gained from this program, CNCR advises on the development of conflict management in higher education institutions across the U.S. and worldwide.


Working relationships are productive when differences are acknowledged and problems resolved efficiently through non-coercive means.  Shared goals are crucial in today’s changing social, political and economic environment.

CNCR creates constructive solutions and consensus on shared goals through learning opportunities and consultancy that are available to the public and private sector. For more information, contact Carolyn Lambert.

  • Our Faculty

Our faculty are experienced consultants, mediators, facilitators and organization specialists who have worked extensively with private and public organizations. They conduct interactive learning sessions that provide hands-on, practical tools and techniques for conflict management and dispute resolution.

  • Core Offerings

CNCR’s Summer Institute on Conflict Management in Higher Education is our flagship training offering. The institute includes a 30-hour mediation training course, as well as various one- and two-day specialized and advanced training sessions in the context of a university setting. Our faculty apply their extensive knowledge and their own experience as administrators and faculty to the interactive, participatory workshops.

Summer Institute 2017 – Here’s some exciting news for you. Save the date!

The Consortium on Negotiation and Conflict Resolution has been your Summer Institute representative for over fifteen years.  This year, we’re changing things up a little.  We are pleased to announce that the 2017 Summer Institute on Conflict Management in Higher Education will be offered by our esteemed colleagues at Kennesaw State University.   This year’s program will take place June 11-15, 2017 at Jekyll Island Club Hotel, Jekyll Island, Georgia.

For additional details, please contact Ms. Ellen Lahtinen, at the Center for Conflict Management at Kennesaw State, at 470-578-6115, or email elahtine@kennesaw.edu .  

Also, please take a look at other training classes offered by Kennesaw State on the following dates:  December 5, 2016 and January 25-28, 2017.

Other customized training is offered on a case-by-case basis for institutions in the University System of Georgia. For more information, contact Carolyn Lambert.

Basic Mediation Training is a 30-hour training that focuses on resolving conflict in higher education. Participants learn a five stage problem solving model of mediation. Analytical and communication skills necessary to facilitate a mediation process are practiced. Role playing is an integral part of the training and is coached by experienced mediators from the University System of Georgia. (This workshop is offered annually at CNCR Summer Institute on Conflict Management in Higher Education.)
Co-mediation covers the approaches and advantages to co-mediation. Participants learn how to prepare for a co-mediated session and how to provide feedback to their co-mediator in a debriefing. Learning how to create opportunities and deal with special issues unique to co-mediation is emphasized. Role playing is a major focus of the workshop. Each participant co-mediates several times and receives feedback from coaches who are experienced with co-mediation. (Basic Mediation Training is a prerequisite).
Effective Communication for Resolving Conflict focuses on a four-step model of effective listening. After a review of each step, participants practice the necessary skills. Role playing and interactive exercises involving a conflict context are used to enhance skill development. Reframing is introduced and practiced. This workshop is presented in a three-hour or six-hour format.
Negotiation is presented in a three-hour or six-hour format. Participants learn to distinguish interests from positions. Elements of mutual gains negotiation such as preparing for a negotiation, creating value, distributing value and following through are covered. Interactive exercises, role playing and simulations are used to increase the learner’s understanding.
Introduction to Conflict Resolution is a three-hour workshop covering the nature of conflict, dynamics and sources of conflict. An overview of strategies for resolving conflict is presented with emphasis given to negotiation, mediation and arbitration.
Customized Workshops are available and have included topics such as:

  • Consensus Building
  • Facilitation Skills
  • Difficult Conversations
  • Collaborative Problem Solving
  • Conflict Management System Design
  • Train-the-Trainer
  • Conflict Coaching
  • Designing Interventions for Large Group Conflict


CNCR offers advice and referrals for institutions in the University System that seek consultation in the following areas:

  • conflict assessment and intervention;
  • conflict management systems design;
  • collaborative problem solving; and
  • capacity building for conflict prevention and resolution.

Consultants have collaborated with universities and higher education associations around the globe as well as working with leaders and managers of NGOs and corporations.

  • The World Health Organization, Geneva
  • The Carter Center
  • Rollins School of Public Health, Emory University
  • The Centers for Disease Control and Prevention
  • Scottish Rite Hospital
  • Lanier Hospital Employee Assistance Program
  • Scientific Atlanta
  • Arthritis Foundation
  • United Way
  • Veterans Administration Hospital
  • Emory Healthcare
  • Georgia Supreme Court Office of Dispute Resolution
  • Federal Reserve Bank
  • Navy League of the United States
  • Home Depot
  • Georgia State Bar
  • Allstate Insurance